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Official Solution. We will normally check the Service Charges before accepting your order so that, where the correct Service Charges at your order date are less than the prices stated to you, we charge you the lower amount. Previously available for $489.00, but now you can avail of this package at $342.00. They do not call if the alarm is cancelled within 30 seconds. Professional monitoring is when your property is monitored 24 hours a day, 7 days a week, all year round. Yes - call the team on0800-920-2420and upon confirmation of your safeword over the phone, they can opt you out of guard dispatch. We will also send you a copy of these Terms of Service after we have accepted your order. What happens when my alarm goes off if I don't have monitoring? You can contact us by telephoning our customer service team at0800-920-2420 or by writing to us at Bauhaus, 27 Quay Street, Manchester, M3 3GZ or by email to customer-support@simplisafe.co.uk. You cannot transfer the Premium Extended Warranty to any other person, even if you sell your System. We also offer a low-cost service plan for customers with camera. To set up and use Alarm System, you'll need an iPhone or Android phone, the Smart Security System app, an unused indoor power outlet, a micro SIM card supporting 2G/GSM (for 2G version) or 4G network (for 4G version), and a Wi-Fi 802.11 b/g/n (2.4GHz) network connection (Hub cellular + Wi-Fi only). The alarm is only triggered by the sensors. Every security system starts with a Base Station, the brains of your SimpliSafe, that connects to our wide range of high-tech cameras and sensors protecting your whole home 24/7 from break-ins, fires, floods and more. 1 800 656 1918. i. we have told you that there is a risk that supply of the Services may be significantly delayed because of events outside our control; outdoor HD security cameras.Hazard detectors Take a tour of this two bedroom house to see where we recommend placing each sensor. Notices. Every security system starts with a Base Station, the brains of your SimpliSafe, that connects to our wide range of high-tech cameras and sensors protecting your whole home 24/7 from break-ins, fires, floods and more. 2. If you have any questions or complaints about the Services, please contact us. Unless otherwise expressly provided in this Agreement, (i) all notices required to be given to SimpliSafe shall be deemed to have been duly given if in writing and mailed by regular mail, postage prepaid, or overnight delivery, by a reputable, national overnight delivery service to SimpliSafes then current principal registered office place of business and (ii) all notices required to be given to Subscriber you shall be deemed to have been duly given if in writing and sent to the e-mail address Subscriber you provided to SimpliSafe. Call (855-268-3669) or chat with us on our website. SimpliSafe's customer service number is 1-888-910-1215, and it's open every day from 8 a.m. to 12 a.m. EST. In addition to the Service Charges you must also pay an amount equal to the VAT payable on the supply of the Services based on the delivery address and the rate in effect at the time your Service is supplied. You may submit formal preservation requests by email, fax or mail as indicated below. What is Kelly Donlin's HQ phone number? Simple to choose, set-up and use. To cancel SimpliSafe, call the SimpliSafe customer service line at +1-888-783-8441. The Indoor Camera only records when it detects motion, in 60 second clips. You can find the sensitivity switch on the back of the sensor next to the battery, it's usually set on medium but move this to the left to reduce it. Lose Wi-Fi? To use, order or receive Services, you must register for an account (Account) and provide certain information about yourself as prompted by the registration form. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish courts or the courts of England and Wales. SimpliSafe Support & Customer Service. Yes, you can call the alarm receiving centre on the number provided on your online account under 'Monitoring' - 01908 580 869. Subject to the terms and conditions of this Agreement, SimpliSafe grants you a non-exclusive, non-transferable license to access and use the Services by (i) using the Application in connection with, and solely for the purpose of, controlling and monitoring the Services you are authorized to receive and/or control or monitor, and (ii) installing and using the Application solely on your own handheld mobile device (e.g., iPhone, iPad, or Android smartphone or other tablet device) and solely for the purposes set forth in this Agreement. For example, if you miss a payment and we do not demand payment from you but we continue to provide the productsServices, we can still require you to make the payment at a later date. burglary or fire). Yes, you can call the alarm receiving centre on the number provided on your online account under 'Monitoring' -01908 580 869. Except as otherwise agreed by you under a separate agreement, SimpliSafe will not charge you any additional fees to deliver, or for you to receive, customer support Services; however, your wireless service provider may charge a fee for air-time or data usage associated therewith. You shall provide and maintain adequate power for all equipment relating to the System. The Essentials ($274.95): SimpliSafe's most . The base . Our Monitoring Company partner, C.O.P.S. The SimpliSafe app will help you stay connected to your home, even when youre away. When using the Webapp:Log in to your account on SimpliSafe.com (or click here). Check with your wireless carrier if you have questions about your wireless plan. It is important that you understand the limitations set out in herein and in our Terms of Sale. 0. Email and Phone Finder Software; Features . For customers who don't want the hassle of a DIY project, SimpliSafe offers professional installation for an additional fee. We may give you notice to let you know that we are going to stop providing some or all of the Services. 20 . Termination will take place four (4) days following the day we send this notice. Certain laws prohibit interception and recording of telephone calls and other oral communications by electronic means, including the interception and recording of telephone calls and other oral communications by the System at the Premises. SimpliSafe has isolated the alert sign from the keypad to moderate this strategy. What are Alarm Texts and how do they work?Beginning June 13, 2022, SimpliSafe customers subscribed to either Standard or Interactive Monitoring will begin to have access to a brand new feature: Alarm Texts. You can activate or deactivate this feature by toggling on or off the Touch ID Authentication controls on the Settings screen and following the instructions. Unfortunately, we do not accept orders from or provide Services to addresses outside the UK. Recording video or audio may be unlawful or violate an individual's rights, including privacy rights. Motion sensors use a precision human-form detection algorithm. As such, we analyze each request to ensure it complies with the foregoing and is not overly broad. If a credit card is being used for a transaction, SimpliSafe may obtain a pre-approval from the credit card company for an amount up to the amount of the order. You may have other statutory rights to end this Agreement, for example in some situations where the Services have not been performed according to this Agreement or have been misdescribed. Company profile page for Simplisafe Inc including stock price, company news, press releases, executives, board members, and contact information Our Services will be provided in accordance with these Terms of Service. Once a subscribers Service is activated (after any applicable promotion period and any applicable practice period (i.e. You must confirm that the Communications Equipment and Services are compatible with the System, including when you make any changes to the Communications Equipment and Services. Just total peace of mind. You have two slots for your primary numbers which means you can have either one or two numbers contacted. SimpliSafe's 24-7 professional monitoring plans are where they really shine. SimpliSafe Corporate Headquarters, Office Locations and Addresses | Craft.co How do I change my payment info? None of the Video-Related Services are intended to replace alarm monitoring services or to detect or prevent unauthorized intrusion onto the Premises or any other emergency condition, including fire, smoke, carbon monoxide, medical emergencies or water damage. [By clicking the Submit button below], you agree that you have read and are bound by these Terms of Service, including the disclaimers and limitations of liability below. Upon termination of this Agreement or termination or suspension of the license by us, we may immediately, and without notice, disable your access to the Application and cancel all passwords or other access codes. If you are paying with a pre-paid card, please follow the instructions above to change your method of payment using your web browser, SimpliSafe mobile app, or by calling in to our support team at 1-800-301-3759. No tools. In responding to a matter involving imminent harm or risk of death or serious physical injury to any person and requiring disclosure of information without delay, a law enforcement official may submit a request via email at Emergency-Government-Request@simplisafe.com. Install your system with no tools needed. You will be notified by the siren sounding on your Base Station. If they cannot establish visual verification from the cameras within 60 seconds. SimpliSafe has earned a 3.5/5 star rating from over 220 verified customer reviews. 8:00 CET - 20:00 CET (Monday to Sunday) Get help now. Stay Safe! While we make changes, if you need any assistance accessing the information on this site, please contact us at 855.268.3669 or support@covesmart.com. The Extended Warranty is provided as part of your Pro Monitoring Plan and is personal to you. SimpliSafe Contact Information for Law Enforcement Authorities. The Service Charges are unrelated to the value of property located on or near the Premises at which the System is located. Get Simplisafe's information like Emails, Groupe Bpce email format, Phone Number, Competitors | Get Simplisafe.com information like Emails, Groupe Bpce email format, Phone Number, Competitors. You must initiate these updates wh, How to Connect a SimpliSafe System to Wi-Fi, Does your Keypad look like the one pictured to the left? Please note, your account email address must be updated on the Webapp using a web browser. Share Article. To end the Agreement (for any reason set out in this clause 13), you must first notify us of this intention by doing one of the following: You can telephone our customer service team on 0800 456 1789 or write to us at customer-support@simplisafe.co.uk or Bauhaus, 27 Quay Street, Manchester, M3 3GZ. Meet the system. The name of the issuing authority, badge/ID number of responsible agent, email address from a law-enforcement domain, and direct contact phone number. Each App Store may have its own terms and conditions to which you must agree before downloading mobile applications from it. Search Help Center Call Us 1- 888-910-1458 Every day, 8:00am - Midnight, ET. When a sensor needs new batteries, your system will display an error message on the keypad. The base station and cameras are the only things required to run on your wi-fi (802.11) home network. Changing Wi-Fi networks for Cameras If you move, change your Wi-Fi login, or change your ISP, you'll need to teach your SimpliSafe system the new login information.Please note that you'll need to remove and re-add each camera to connect to your new Wi-Fi network.The guided flow below will walk you through updating your Wi-Fi You can also sign up to our camera only plan which is 4.99 per month. Acceptance of legal process by any of these means is for convenience and does not waive any objections, including lack of jurisdiction or proper service. The system has three modes - Off, Home and Away. SimpliSafe's headquarters are in 294 Washington St Fl 9, Boston, Massachusetts, 02108, United States What is SimpliSafe's phone number? No, it's only suitable for residential properties. LinkedIn Email Finder. We are under a legal duty to supply Services that are in conformity with this Agreement. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Agreement was made, both we and you knew it might happen. We will take steps to preserve account records in connection with official criminal investigations for 90 days pending our receipt of formal legal process. Our registered VAT number is 287 6084 60. A "Camera Disconnected" error means that your camera is disconnected from either power or WiFi and it is not receiving your apps commands. Following any one or more of the Alarm Verification Steps, monitoring facility personnel may, in their sole discretion, determine to report (or not report) a Listed Code to the Authorities or any of the Responsible Parties or any Third Party Responder. Shipping quotes are generated automatically when you enter your address. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support, If you move, change your Wi-Fi login, or change your ISP, you'll need to teach your SimpliSafe system the new login information.Please note that you'll need to remove and re-add each camera to connect to your new Wi-Fi network.The guided flow below will walk you through updating your Wi-Fi. Please be certain you understand them. If they cannot establish visual verification of a break-in taking place - they will dispatch a guard. Choose your local phone number to reach us. You also shall take all steps necessary to alert individuals at the Premises of the possibility of recording video or audio. The term you, means the person or entity who accesses or uses the Services and any person or entity who creates an account and accepts these Terms of Services or accesses or uses the Services, including any person granted access to the Services by you. SimpliSafe's obligations under this Agreement are waived automatically without notice and you release SimpliSafe for all loss or damage following any default or breach of this Agreement by you or if the monitoring facility, or Communications Equipment and Services are destroyed, damaged, inoperable or malfunction for any reason whatsoever, for the duration of such interruption of service, and you shall be entitled to a credit of the unearned Service Charges paid for the period of interruption on your request, which credit shall not exceed more than one month's service charge and shall be the limit of SimpliSafe's liability. Monitoring, is transitioning to a new phone number, which is: 1-855-693-4911 The numbers in which Securitas call you off are01908 658 100and01908 580 850. SimpliSafe may from time to time develop patches, updates, upgrades or other modifications ("Updates") to improve the performance of the Services or the Application. If you can't get to your phone to answer the call from Securitas and if they can't reach other keyholders. We called SimpliSafe with a couple of simple questions . This is subject to you maintaining your Pro Premium Monitoring Plan subscription without interruption. Read more. Well customise the right system Jam detection? This license will continue and be co-extensive with the term of this Agreement except for your (i) failure to keep confidential all information available on the Application and all passwords or access codes relating to the Application or access thereto, (ii) use of the license or the information in any manner that negatively affects us, (iii) use of the license or the information for any illegal purpose, (iv) breach of this Agreement or (v) violation of any applicable law. If you want to add one or more SimpliCam indoor security cameras, they're $99 each. While 60% of those reviews are 4- or 5- stars, 33% are 1- or 2- stars. We rank Simplisafe UK a 3.5/5 because while the equipment is high-quality for the cost, the subscription fees place restrictions on unmonitored customers. Regardless of the circumstances, however, you acknowledge that, upon receipt of signals from your System, the monitoring facility will not contact (nor attempt to contact), nor have any obligation to contact, any Third Party Responder unless you have previously contracted with us to provide Guard Dispatch Services such service or you have previously requested that we provide Guard Dispatch Services such service (and we have agreed in writing to do so). Use your system with Alexa, You shall use a form of connectivity to permit the transmission of video, audio and Listed Codes (as defined below) from your System to us and any permitted monitoring facility. If either you or we are in breach of our Agreement, you or we shall be liable to the other for foreseeable loss and damage caused by the breach and not for any losses that are not a foreseeable consequence of the breach or for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us. If someone forces you to disarm For example, you shall not use the System to obtain or record video in any place where a person may have a reasonable expectation of privacy, including restrooms, dressing or changing areas, locker rooms or similar areas. ii. Our obligation to provide Emergency Dispatch Services shall be satisfied by monitoring facility personnel contacting (or attempting to contact) the Authorities or Responsible Parties or Third Party Responders or by leaving a voicemail or similar type message with the Authorities or Responsible Parties or Third Party Responders. You shall instruct all persons who may use any Video-Related Services or the System of any limitations with respect to the Video-Related Services or the System. With Pro Premium monitoring included you can get our Foundation package for under 200 and work up from there. These are the Terms of Service under which we are willing to provide you with our Services in a monthly auto-renewing subscription. All SimpliSafe equipment comes with a one-year warranty. Cove is here to help. Test SimpliSafe in your home for 60 days. What is the Base Station and why do I need it? SimpliSafe accepts credit cards, debit cards and SimpliSafe Gift Cards as forms of payment, in each case as set out on our website. SimpliSafe offers customer support by phone, email, and live chat. Thieves regularly crush keypads to attempt to forestall the alert control box from sending signals. For smoke detectors, this is 10 years from the date of manufacture, which can be found on the back of the product. Click here to view our simple how-to videos. Schedule a call Our Professional Security Monitoring is on duty 24/7/365. We cut out the middlemen and markup so you get more security for lesswith no contract. 294 Washington Street, 9th Floor Contact&Address: 1601 Willow Lawn Drive, Richmond, VA 23230, US Contact&Address: 1601 Willow Lawn Drive, Richmond, VA 23230, US for your homes needs. Write a review. No, Securitas would follow the usual procedure of calling you but can dispatch a guard if unable to reach you. You may print these Terms of Service by clicking the print button on your Internet browser. iii. Your local authority or other governmental body may require a license or permit or the payment of taxes in connection with the installation, use or monitoring of the System. Monitoring of the System is provided by a third party independent contractor. All powered by 24/7 professional monitoring. If as a result of any changes we make you wish to terminate your Pro Monitoring Plan, just let us know within 14 days. Important note: We will not review or respond to messages sent to this email address by non-law enforcement officials. SimpliSafe designs home security systems that are wireless, cellular and so user-friendly they can be set up by anyone in minutes. We wanted to take the opportunity to let you know of a slight change in the dispatch procedure that will affect you. LoginAsk is here to help you access Log Into Simplisafe Account quickly and handle each specific case you encounter. You will not be able to benefit from this Extended Warranty if you (or SimpliSafe) cease your subscription and you re-subscribe at a later date. Get access to 100M+ contacts on Adapt.io. As always, thanks so much for choosing SimpliSafe. This includes (without limitation) liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. If you are unhappy with the transfer you may contact us to end the Agreement within 30 days of us telling you about it and we will refund you any payments you have made in advance for Services not provided. The sensors last from 24 - 36 months. This may include one-way or two-way video-enabled customer service communication methods, whether made available via your mobile device, through the Application or any other mobile or web interface now existing or later developed. However, we do understand that installing smart home tech can sometimes be daunting. Cove is actively dedicating resources to make our site, and our community, more accessible. Google Assistant and Apple They can then cancel the Guard response. All sensors are armed apart from the Motion Sensors in 'Home' mode and all sensors are armed in 'Away' mode. Find contact's direct phone number, email address, work history, and more. But when would a guard be dispatched over police? | Being safe should be simple. You consent to our posting alarm event and other status reports in connection with the Service on the Application. If there's no answer, they will leave a voicemail and go through up to 4 keyholders, leaving voicemails. Being able to arm and disarm our system using our smartphones, from pretty much anywhere, is a must-have feature for us. Have your safeword at the ready to confirm you own the security system. As always, thanks so much for choosing SimpliSafe. The monitoring facility will not contact (nor attempt to contact) any Third Party Responder on your behalf ("Guard Dispatch Services") unless you have specifically contracted with us to provide such service, or you have specifically requested that we provide such service (and we have agreed in writing to do so). If you purchase a System (inclusive of a base station) on or after 24 May 2022 and subscribe to our Pro Premium Monitoring Plan before the Limited Warranty provided under our Terms of Sale has expired, the term of the Limited Warranty as it relates to SimpliSafe branded components shall be extended as set out below (the "Premium Extended Warranty"). All products: 2 years from expiry of original Limited Warranty period. SimpliSafe may, in its sole discretion, subcontract for the provision of any of the Services under this Agreement. Users aware of an emergency situation should immediately and directly contact local law enforcement officials. With this in mind, we'd advise to place the Motion Sensor at 5ft with the test button facing down - this way it'd still catch an intruder who is around 5ft tall but ignore everything below. Check out nearby places on a map. Perfect for apartments, condos, and single family homes. Report the findings via the professional monitoring centre automated reporting system. This plan features everything that you need to ensure maximum home security. SimpliSafe's professional monitoring service starts at $14.99 (or 50 cents a day) for the Standard plan, which includes around-the-clock live alarm monitoring and cellular connection to emergency . Is there a privacy setting for the Indoor Camera? There is an option for a privacy shutter which you can adjust in your settings. We've already talked about arming and disarming, but there are a few other things you can do with the SimpliSafe app: Send real-time system alerts to you through phone notifications, text messages, and emails. If in this time, they establish a break-in, they will dispatch the police. Let us take you on a walk through. Simplisafe help line said to call . The batteries in the Wireless Keypad typically last 18-24 months. Which laws apply to this Agreement and where you may bring legal proceedings. Thanks, Doug. By purchasing Services and/or accept these terms, you indicate and acknowledge your consent for SimpliSafe to send you Notifications in connection with the SimpliSafe Services via SMS/text message or via the SimpliSafe mobile app (collectively, Messaging Services). You also acknowledge and consent to SimpliSafe sending you Notifications which SimpliSafe may reasonably deem to help you with any necessary account / Service set up steps that are required to fully activate your Services. You have selected the System based on your personal considerations (i.e., cost, the condition of the Premises, insurance requirements, etc.). Our indoor home security camera is the final piece of the system to install. Its important to note that the Video Doorbell Pro is currently compatible with analog/mechanical doorbells. We only provide Services in the UK. We will not be liable for any loss not caused by failure of the Services to meet the standards required by this Agreement. There is no guarantee that the Services will prevent any personal injury or property loss; or that the Services will in all cases provide adequate warning or protection. Its an incredible camera that works hand in hand with our award-winning security system to keep your family safe. In comparison, Vivint's smallest and most basic equipment package will cost you $599. We or you may terminate this Agreement at any time by giving 14 days prior written notice, without the need for any reason. However we reserve our right to withdraw, suspend or charge you for Guard Dispatch Services where we reasonably believe you are using it excessively. SimpliSafe customer reviews are mixed, with a good amount of both negative and positive reviews. davey_d. You may not transfer your rights to use the Applications. What are Alarm Texts and how do I use them? The 1080p, 140-degree range Wireless Outdoor Security Camera will run you $179.99. Call Us Join the Community Ask questions, share stories, and see how others protect their homes. You consent to this automatic update. We wanted to take the opportunity to let you know of a slight change in the dispatch procedure that will affect you. Get immediate answers to your questions & learn how to troubleshoot your system. SimpliSafe UK | 432 followers on LinkedIn. Does your Smoke Detector meet the new requirements in Scotland? They offer two such plans the Standard Plan ($17.99 per month or $0.60 per day) and the Interactive Plan ($27.99 per month or $0.93 per day) that you can sign up for and cancel at any time. Section 2703(d) in connection with an official criminal investigation is required to compel the disclosure of certain records or other information pertaining to the account, in addition to the basic subscriber records identified above. 425M+ Contacts Search. The siren is either 105db or 95db, and you can put it both outside and . In addition, you shall notify all Users with respect to any such interception, recording, disclosure or use. No drilling. You also agree to pay SimpliSafe for such additional equipment or services. We disclose customer account records solely (1) in connection with an official criminal investigation and (2) in accordance with our Terms of Service and applicable law, including the federal Stored Communications Act (SCA), 18 U.S.C. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Agreement and refund you any sums you have paid. If I have a Panic Button and press it, would Securitas immediately dispatch police.

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